01 These terms & who they apply to
These Terms & Conditions ("Terms") govern the services provided by Bytewren ("Bytewren", "we", "us", or "our") to you, the client ("you" or "your"). They apply to every proposal, quote, statement of work, and engagement unless we have signed a separate written agreement that says otherwise.
By accepting a proposal, paying a deposit or invoice, or instructing us to begin work, you confirm that you have read, understood, and agreed to these Terms. Where a signed statement of work conflicts with these Terms, the signed statement of work takes precedence for that engagement.
02 Our services
Bytewren is a digital studio. We provide services that may include, but are not limited to:
- Website design and development (marketing sites, e-commerce, and web applications).
- Mobile application design and development for iOS and Android.
- Search engine optimisation (SEO), including technical, on-page, content, and local SEO.
- UI/UX design, branding, and related creative work.
- White-label delivery for agencies and AI-assisted features and automation.
The specific services for your engagement are defined in your proposal or statement of work. Anything not expressly listed there is out of scope.
03 Proposals, scope & quotes
We describe the work, deliverables, price, and estimated timeline in a written proposal. Unless stated otherwise, a proposal is valid for thirty (30) days from its date and is an estimate based on the information you provide at the time.
Fixed-price quotes cover only the scope set out in the proposal. Work that falls outside that scope is a "change" and is handled under section 7. If the requirements you share turn out to be materially incomplete or inaccurate, we may revise the quote and timeline accordingly.
04 Your responsibilities
To keep your project on track, you agree to:
- Provide accurate, complete content, assets, branding, and access (hosting, domains, accounts) in a timely manner.
- Nominate a single point of contact who can give feedback and approvals on your behalf.
- Review deliverables and respond with consolidated feedback within the timeframe we agree.
- Confirm that any content or material you supply does not infringe the rights of any third party.
- Ensure you hold the licences and permissions needed for any fonts, images, plugins, or software you ask us to use.
Delays caused by late feedback, missing content, or missing access may extend timelines and, where they cause us to hold or re-allocate resources, may affect the price.
05 Fees & payment
Unless your proposal says otherwise, our standard payment structure is:
- A deposit of fifty percent (50%) of the project fee is due before work begins.
- The remaining balance is due on delivery, before final files, repositories, or production deployment are handed over.
- Larger projects may be split into milestone payments, each invoiced as that milestone is reached.
- Ongoing services (such as SEO retainers or maintenance) are billed monthly in advance.
Invoices are payable within seven (7) days of the invoice date unless stated otherwise. Quoted prices exclude any applicable taxes, which will be added where required. We may pause work on overdue accounts, and late payments may incur reasonable interest or recovery costs to the extent permitted by law.
06 Timelines & delays
Any dates we provide are good-faith estimates, not guarantees, and assume you meet your responsibilities under section 4. We are not responsible for delays caused by factors outside our reasonable control, including late client input, third-party providers, app-store review times, or events of force majeure.
07 Revisions & changes
Each deliverable includes a reasonable number of revision rounds, as set out in your proposal, to refine the work against the agreed brief. Revisions are intended to polish what was scoped — not to introduce new pages, features, or direction.
A request that changes the agreed scope, adds new deliverables, or reworks something already approved is a "change request". We will tell you in advance if a change affects the price or timeline, and we will only proceed once you approve it in writing.
08 Intellectual property
You retain ownership of all content, trademarks, and materials you provide to us. On full payment of all amounts due for a project, ownership of the final, delivered deliverables created specifically for you transfers to you.
Until full payment is received, all work product remains our property. We retain ownership of our pre-existing tools, libraries, frameworks, and general know-how, and grant you a licence to use them as embedded in your deliverables. Unless you ask us in writing not to, we may reference the project and display non-confidential work in our portfolio and marketing.
09 Third-party services
Projects often rely on third-party platforms and services — for example hosting, content management systems, payment gateways, analytics, plugins, fonts, and APIs. These are governed by their own terms and pricing, which are your responsibility. We are not liable for the availability, performance, security, or changes of any third-party service.
10 Confidentiality
Each party agrees to keep the other's non-public information confidential and to use it only for the purpose of the engagement. This obligation does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law. For white-label work, we are happy to operate under a separate non-disclosure agreement.
11 Warranties & disclaimers
We warrant that we will perform our services with reasonable skill and care, consistent with professional standards for a studio of our size. We will correct defects in our work reported within a reasonable period after delivery, as described in your proposal.
Beyond that, our services and deliverables are provided "as is". We do not guarantee specific business outcomes — including particular search rankings, traffic levels, conversion rates, or revenue — because these depend on factors outside our control, such as search-engine algorithms, competition, and market conditions.
12 Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential losses, including lost profits, lost revenue, or lost data. Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees you paid us for that engagement.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
13 Termination
Either party may terminate an engagement with reasonable written notice. On termination, you agree to pay for all work completed and any non-cancellable commitments made up to the termination date. Where a deposit has been paid, our refund and cancellation policy applies — see our Refund & Cancellation Policy.
Either party may terminate immediately if the other commits a material breach that is not remedied within fourteen (14) days of written notice.
14 Governing law
These Terms are governed by the laws of the jurisdiction in which Bytewren is established, and any disputes will be subject to the courts of that jurisdiction. Please replace this clause with the specific jurisdiction that applies to your business before publishing.
15 Changes to these terms
We may update these Terms from time to time. The version in force for your engagement is the version published or provided to you when you accepted your proposal. The "last updated" date at the top of this page shows when this page was most recently revised.
16 Contact
Questions about these Terms? We're happy to talk them through.